Cabs Terms & Conditions
This Site/ Application/ Services is/are operated /provided by ETO Motors Private Limited.
These terms and conditions ("User Terms") apply to Your visit to and use, of the Site whether through a
computer or a mobile phone, the Service and the Application, as well as to all information,
recommendations and or services provided to You on or through the Site, the Service and the Application.
This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder
as applicable and the provisions pertaining to electronic records in various statutes as amended by the
Information Technology Act, 2000. This electronic record is generated by a computer system and does not
require any physical or digital signatures. By clicking on the "I ACCEPT" button, You are
be bound by these User Terms. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE USER TERMS BEFORE YOU
USE THE SITE. If You do not accept any of the User Terms, then please do not use the Site or avail any
of the services being provided therein. YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING
AGREEMENT BETWEEN YOU AND ETO Motors Private Limited IN RESPECT OF THE USE AND SERVICES OF THE SITE.
available at https://www.etomotors.com.
By accepting these User Terms, you also allow ETO Motors to send you promotional emails and SMS alerts
from time to time.
All of the defined and capitalized terms in these User Terms will have the meaning assigned to them here
"Account" shall mean the account created by the Customer on the Application for availing the
Services provided by ETO Motors Private Limited.
"Additional Fee" shall mean any toll duty, inter-state taxes, etc. as may not be included in
the Fare but payable to any third party / government authorities for undertaking the Ride under
"Applicable Laws" shall mean and include all applicable statutes, enactments, acts of legislature or
parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies,
directions, directives and orders of any governmental authority, tribunal, or a court of India.
"Application" shall mean the mobile application ETO Motors Private Limited" updated by ETO Motors
from time to time.
"Convenience Fee" shall mean the fee payable by the Customer to ETO Motors for the Service i.e., for
availing the technology services offered by ETO Motors. Convenience Fee shall be chargeable on every
booking made through the Site. The Convenience Fee shall be exclusive of all applicable taxes on the
Convenience Fee, if any.
"Cancellation Fee" shall mean the fare and Convenience Fee payable towards cancellation of a Ride by
a Customer in terms of Clause 7 of these User Terms and the Cancellation Terms and Conditions
available at https://www.etomotors.com. The Cancellation Fee shall be exclusive of all applicable
taxes on the Cancellation Fee, if any.
"City of Operation" shall mean a city in which the Customers and TPSPs avail and render the
transportation services respectively. For clarity, the services rendered by the TPSPs and availed by
the Customers shall be in the same city.
"Customer/ You" means a person who has an Account on the Application.
"Driver" shall mean and include such individuals as may be evaluated, appointed and trained by an
operator associated with us or TFS to provide the transportation services on its behalf and persons
who are registered with ETO Motors and own the Vehicles and who have necessary city taxi permits and
licenses to provide transportation services within the City of Operation.
"E-Wallet" shall mean a pre-paid instrument, which can be used to make payments.
"Fare" shall mean such amount in Indian Rupees, which is reflected on the Application, as the fare
payable for the specific Ride performed by a Driver . The Fare shall be exclusive of all applicable
taxes on the Fare, if any.
"Force Majeure Event" shall mean any event arising due to any cause beyond the reasonable control of
"ETO Motors" or "us" or "we" or "our" shall mean ETO Motors Private Limited, a company incorporated
under the provisions of the Companies Act, 1956 and having its corporate office at 9th Floor, My
Home Hubs, Block 1, Beside Cyber Towers, Madhapur, Hyderabad-500081, which expression shall, unless
it be repugnant to the context or meaning thereof, be deemed to mean and include all its successors,
affiliates and permitted assigns.
"Registration Data" shall mean and may include the present, valid, true and accurate name, email ID,
phone number and such other information as may be required by ETO Motors from the Customer from time
to time for registration on the Application.
"Ride" shall mean the travel in the Vehicle by the Customer facilitated through the Site.
"Service(s)" means the facilitation of transportation service by ETO Motors through the Application
or via a telephone request at the call centre of ETO Motors, or booking on the Site, within the City
of Operation, as elaborated in Clause 4.
"Site" shall mean the Application and the website operated by ETO Motors or any other software that
enables the use of the Application or such other URL as may be specifically provided by ETO Motors.
"Total Ride Fee" shall mean and include the Fare, the Convenience Fee, the Cancellation Fee and
Additional Fee and taxes as may be applicable from time to time.
"T&Cs" and "User Terms" shall mean these Customer terms and conditions.
"TFS" shall mean Serendipity ETO Motors Private Limited, a company incorporated under the Companies
Act 1956, and having its corporate office at 9th Floor, My Home Hub, HiTech City, Madhapur - 500081
which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean
and include all our successors, affiliates and permitted assigns.
"TPSP" shall mean a Driver and/or an operator associated with us or TFS, offering the service of
transporting Customers within the City of Operation as requested by the Customer on the Application.
"Vehicle" shall mean a motor cab/auto as defined under the Motor Vehicles Act, 1988.
You will be "Eligible" to use the Services only when You fulfil all of the following conditions:
You have attained at least 18 (eighteen) years of age.
You are competent to enter into a contract under the Applicable Laws.
- If You reside in a jurisdiction that restricts the use of the Service because of age, or restricts
the ability to enter into contracts such as this User Terms due to age, You must abide by such age
3. REGISTRATION AND ACCOUNT
You understand and acknowledge that You can register on the Site only after complying with the
requirements of this Clause 3 and by entering Your Registration Data.
You shall ensure that the Registration Data provided by You is accurate, complete, current, valid
true and is updated from time to time. We shall bear no liability for false, incomplete, old or
incorrect Registration Data provided by You.
You are solely responsible for maintaining the confidentiality of Your Registration Data and will be
liable for all activities and transactions that occur through Your Account, whether initiated by You
any third party. Your Account cannot be transferred, assigned or sold to a third party. We shall not
liable for any loss that You may incur as a result of someone else using Your password or Account,
either with or without Your knowledge.
epting these User Terms You agree that any information or materials that You or individuals acting
Your behalf provide to ETO Motors Pvt Ltd other than the Permitted Information will not be
confidential or proprietary.
We reserve the right to suspend or terminate Your Account with immediate effect and for an
period, if We have a reason to believe that the Registration Data or any other data provided by You
incorrect or false, or that the security of Your Account has been compromised in any way, or for any
other reason We may find just or equitable.
Except for the Registration Data or any other data submitted by You during the use of any other
offered through Site ("Permitted Information"), ETO Motors does not want You to, and You should not,
send any confidential or proprietary information to ETO Motors on the Site or otherwise, unless
otherwise is required by Applicable Laws. In acc
It is Your responsibility to check to ensure that You download the correct application for Your
device. We are not liable if You do not have a compatible mobile device or if You download the wrong
version of the Application for Your mobile device. We reserve the right to terminate the Service and
the use of the Application should You be using the Service or Application with an incompatible or
We allow You to open only one Account in association with the Registration Data provided by You. In
case of any unauthorized use of Your Account please immediately reach Us at
In case, You are unable to access Your Account, please inform Us at
https://www.etomotors.com/contactus.html and make a written request for blocking Your Account. We will
not be liable for any unauthorized transactions made through Your Account prior to the expiry of 72
(seventy two) hours after You have made a request in writing for blocking Your Account, and shall not
have any liability in case of Force Majeure Event.
The Site permits you to avail the transportation services offered by TPSPs. The Service allows You
to send a request through ETO Ride App to a Driver on the ETO Ride network. The Driver has sole and
complete discretion to accept or reject each request for Service. If the Driver accepts a request,
ETO Motors or TFS (where any taxi services of TFS are availed on the Site), notifies You and
provides information regarding the Driver - including Driver name, Vehicle license number, telephone
contact details of the Driver and such other details as ETO Motors may determine.
ETO Motors shall make reasonable efforts to bring You into contact with a Driver, subject to the
availability of Driver in or around Your location at the moment of Your request for such services.
By using the Application or the Service, You further agree that:
You will only use the Service or download the Application for Your sole, personal use and
will not resell or assign it to a third party;
You will not use an account that is subject to any rights of a person other than You without
You will not use the Service or Site for unlawful purposes;
You will not try to harm the Service, Site or our network in any way whatsoever;
You will provide ETO Motors with such information and documents which ETO Motors may
You will only use an authorized network to avail the Service;
You are aware that when requesting Services, whether by message, via Site or calling the
call center of ETO Motors, standard messaging charges, data charges, voice charges, as
applicable, of the Your and Our phone network service providers, will apply;
- You will comply with all Applicable Law from Your country of domicile and residence and the
country, state and/or city in which You are present while using the Site or Service; and
You are aware of and shall comply with the Information Technology Act, 2000 and the rules,
regulations and guidelines notified thereunder.
ETO Motors or an authorised representative of ETO Motors, shall provide information regarding
services, discounts and promotions provided by ETO Motors to You by way of an SMS or email to Your
registered mobile number/registered email ID. You also have the option to discontinue receiving such
information at any point of time. To discontinue receiving such information, You may at any point of
time visit the specific link provided in the Site to discontinue the same.
ETO Motors WILL BE ENTITLED TO PROCESS AND TRANSFER YOUR INFORMATION AS AND WHEN IT DEEMS FIT AND IT
MAY STORE OR TRANSFER YOUR INFORMATION IN A SERVER OUTSIDE INDIA OR THE COUNTRY WHERE YOU ARE
LOCATED IN ORDER TO PERFORM ETO Motors’s OBLIGATIONS UNDER THESE CUSTOMER T&C.
You agree to grant ETO Motors a non-exclusive, worldwide, perpetual, irrevocable, royalty-free,
sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights
or any other rights You have in your information, in any media now known or not currently known,
with respect to Your information. YOU AGREE AND PERMIT ETO Motors TO SHARE YOUR INFORMATION AND/OR
PERMITTED INFORMATION, WITH THIRD PARTIES.
ETO Motors will be entitled to enter into any tie-up in terms of joint-venture or otherwise with any
other institution engaged in the business of providing services analogous and/or similar to those
herein contained. In such case, depending upon the modality and the mechanism as may be devised, You
will be provided with the services by ETO Motors jointly and/or severally with the party/ies in
joint venture. You hereby give Your irrevocable consent and permission to such a tie-up. In the
event of such a tie-up, the terms and conditions herein contained will, mutatis mutandis, become
applicable in respect of such tie-up arrangement also.
5. CONFIRMATION OF BOOKING
ETO Motors shall, upon receiving the booking request from You in the manner set out above, proceed
to confirm or decline the booking based on the availability of Vehicles at the pickup time, which
shall be informed to You vide an SMS or email. In the event the booking is confirmed, You shall
check the booking details including but not limited to pick up time and pick up place, and if there
is incorrect detail, the same needs to be informed to us immediately by calling our call centre. In
the event a TFS Vehicle has been booked on the Site, the booking shall be confirmed by TFS and any
complaint regarding incorrect details shall be redirected by us to TFS.
You shall bear the consequences and damages for any delay that may be caused to You due to Your
failure to check the confirmation SMS or email or failure to inform ETO Motors of the incorrect
ETO Motors shall charge Convenience Fee for the Service which shall be determined and amended at the
sole and absolute discretion of ETO Motors. The Convenience Fee shall be payable by you to ETO
Motors and shall be informed to you.
TPSP shall charge Fare to You for the Ride offered to You by the TPSP.
You shall be required to pay such Additional Fee, which will form part of the receipt of the Total
You shall be required to pay such Cancellation Fee in terms of Clause 7, which will form part of the
receipt of the Total Ride Fee.
- In addition to the Total Ride Fee, You may be required to pay such other charges incurred by you
during the Ride in cash, which are not included in the receipt of the Total Ride Fee.
The Total Ride Fee will be collected by the Driver or ETO Motors from You at the end of the Ride, as
set out in Clause 6.7 below.
ETO Motors shall provide a receipt of the Total Ride Fee payable by You at the end of the Ride,
however, separate invoices raised by the TPSPs for the Fare and Additional Fee, and the Convenience
Fee raised by ETO Motors shall be provided to You on request. You may raise a request for a copy of
the invoices from Support page.
All applicable taxes in respect of the Fare, Convenience Fee, Additional Fee, Cancellation Fee shall
be borne and payable by You to the TPSPs or ETO Motors, as the case may be.
You shall choose to pay for the Service Fee by either of the following four methods:
Cash payment: Cash payment towards the Total Ride Fee after the completion of Ride can be made to
E-Wallet payment: ETO Motors offers You the facility of making an online payment through an E-Wallet
powered by a third party payment processor ("Payment Processor"). E-Wallet money will not be
applicable on bookings made through the phone or while the user is not logged into his/her Account
on the Site. The processing of payments, in connection with Your use of the E-Wallet will be subject
to the terms, conditions, and privacy policies of the Payment Processor that ETO Motors engages for
the purpose. ETO Motors will not be responsible for any errors by the Payment Processor in any
manner. Further, even in cases of E- Wallet payments, all Additional Fee (defined below) shall have
to be paid by You in cash, to the authority or person concerned or if already paid by the Driver, to
the Driver. When You choose to make an E-Wallet payment, ETO Motors shall collect the Fare on behalf
of the TPSP who will be responsible for providing the transportation services.
Credit Card/ Debit Card/ Net Banking Payment: Total Ride Fee shall be effected using the services of
an entity providing payment gateway/processor services ("PG"), authorized by ETO Motors. Such PG may
either be ETO Motors or any of its affiliates or partners or unrelated third parties. You agree and
undertake to share relevant payment details including credit/debit card details (Card Details) with
the PG for the successful completion of payment towards Total Ride Fee to ETO Motors and authorize
the PG to complete such transactions. In this respect, it is clarified that all PGs whose services
are utilized for the purposes of the Site and/or Application and/or Services shall be PCI-DSS
(Payment Card Industry – Data Security Standard) compliant. Your authorization permits the PG to
debit or credit the bank account associated with Your payment details. Your authorization further
permits the PG to use Your Card Details for the processing of transactions initiated by You at any
of ETO Motors’s affiliates. Your authorization will remain in effect as long as You maintain an
Account with Us. In the event You delete Your Card Details with the PG or if You delete Your
Account, the PG will not process any further transactions initiated by You at the Site or
Application and at the sites of any of ETO Motors’s affiliates. Your authorization under this clause
is subject to any other terms and conditions of the PG.
Any payment related issue, except when such issue is due to an error or fault in the Site, shall be
resolved between You and the Payment Processor. ETO Motors shall not be responsible for any
unauthorized use of Your E-Wallet during or after availing the Services on the Site.
7. CANCELLATION POLICY
You agree and acknowledge that You may cancel Your request for a Vehicle from a Driver at any point of
time subject to a Cancellation Fee as explained below:
In Auto/E-Rickshaw fee will be charged
If you cancel after 5 minutes after the cab is allotted or
If a driver cancels after waiting at your location for more than 10 minutes
Notwithstanding the foregoing, if the Driver is delayed by more than five (5) minutes to pick You,
You will not be charged any Cancellation Fee.
You shall be notified of the applicable Cancellation Fee in advance whenever You attempt to cancel a
booking/service request. The notification shall be on the Application and/or the Site.
ETO Motors shall provide a receipt of the Cancellation Fee, if any, payable by You for every
cancellation in terms of the table above for such cancellations, however, separate invoices raised
by the TPSPs for the Cancellation Fee, and ETO Motors for the Convenience Fee on cancellations shall
be provided to You on request. You may raise a request for a copy of the invoices from Support page.
The Cancellation Fee shall be payable by You at the completion of Your subsequent Ride.
The mode of payment of the Cancellation Fee shall be in terms of Clause 7 of these User Terms.
8. USER VIOLATION OF USER TERMS
You shall not smoke and drink in the Vehicles or misbehave with the Driver or act in violation of
Applicable Law. In the event You are found to be involved in the activities set out above, You shall be
liable to pay a fine to us and we shall also have the right to terminate the Ride. In the event You fail
to pay fine after the completion of the Ride, we may at our discretion, take such steps as may be
available to us under Applicable Law. You shall also be blacklisted as a result of non-payment of the
fine or misbehaving as the case may be, and in such event, Your Account may be terminated by ETO Motors.
9. CUSTOMER RELATIONSHIP MANAGEMENT
All issues, opinions, suggestions, questions and feedback while availing our Services shall be
communicated to us through email address mentioned in Clause 22.2. In case of a Ride booked on our
Application, You shall be required to rate the Ride after its termination. You agree to be fair,
accurate and non-disparaging while leaving comment, feedbacks, testimonials or reviews on or about
the Rides or Services.
Reporting of any issue needs to be within 7 (seven) days of the happening of the issue, failing
which, such issue will not be addressed.
Any issue reported on channels other than the above may be addressed by ETO Motors only on a
best-effort basis. ETO Motors takes no liability for inability to get back on other channels.
- ETO Motors shall endeavor to respond to Your issues within 7 (seven) working days of Your reporting
the same and endeavor to resolve it at the earliest possible. It is hereby clarified that issues are
resolved on severity basis, and certain may be resolved earlier than the other. However, ETO Motors
or TFS shall not be liable for any damages or losses in the event You are not satisfied with any
Where You avail of any services offered by TFS on our Site, we shall re-direct all Your issues,
opinions, suggestions, questions and feedback to TFS
10. FORCE MAJEURE
We shall not be liable for any failure to perform any obligations under this User Terms, if the
performance is prevented, hindered or delayed by a Force Majeure Event and in such case our obligations
under this User Terms shall be suspended for so long as the Force Majeure Event continues.
By accepting these User Terms and using the Service, You agree that You shall defend, indemnify and hold
ETO Motors Pvt Ltd, TFS, their affiliates, their licensors, and each of their officers, directors, other
users, employees, attorneys and agents harmless from and against any and all claims, costs, damages,
losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection
with: (a) Your violation or breach of any term of these User Terms or any Applicable Law or regulation,
whether or not referenced herein; (b) Your violation of any rights of any third party, including the
TPSPs \or (c) Your use or misuse of the Application or Service.
The information, recommendations and/or Services provided to You on or through the Site, the
Application and ETO Motors call center are for general information purposes only and does not
constitute advice. ETO Motors will reasonably keep the Site and its contents correct and up to date
but does not guarantee that (the contents of) the Site is free of errors, defects, malware and
viruses or that the Site is correct, up to date and accurate.
ETO Motors shall not be liable for You missing trains/flights/events or delays etc as the Service is
dependent on many factors not in ETO Motors’s control. You must book Your Ride after taking into
account the check-in time, traffic and weather conditions, political rallies, natural calamities,
traffic barricades, car breakdowns and other un-expected delays.
In the event, there is a delay by the Vehicle in reaching the pickup location beyond 30 (thirty)
minutes of the pickup time, ETO Motors shall only endeavour to get You in touch with the Driver
assigned for Your Ride.
ETO Motors shall not be liable for any damages resulting from the use of or inability to use the
Site, including damages caused by wrong usage of the Site, error in call centre number, network
issues, malware, viruses or any incorrectness or incompleteness of the Information or the or
You shall take full responsibility of Your items and luggage. In case of lost items inside the
Vehicle during the journey, ETO Motors will try to locate the items on a "best-effort" basis but is
not responsible for the same in case of loss or damage to the same. If You leave any goods in the
Vehicle or have any complaint in respect of the Services or the use of the Vehicle, You have to
inform ETO Motors of the same in writing within 24 (twenty four) hours of using the Vehicle or the
Services of ETO Motors. In the event it is found, You shall be informed about the ETO Motors office
from where You can collect it after 3 (three) working days from the date You were informed. ETO
Motors however shall not be responsible for delivering the same back to You. If requested, ETO
Motors may deliver the misplaced item/s back to You after 7 (seven) working days from the date You
were informed, subject to the place of delivery being twenty (20) kms from the ETO Motors office.
ETO Motors shall charge You a flat fee of Rs 500 for such delivery.
ETO Motors does not assure a complete sustainability of its Service and shall not be held
responsible or liable for the same, in any manner.
ETO Motors shall not be responsible for any loss of communication / information of status update and
benefits under the program. All this information will be sent on mobile number and/or email ID
registered with ETO Motors. ETO Motors will not be responsible for appropriateness of mobile or
email or any other communication medium. You shall be responsible for immediately reporting the
errors, if any, occurred in the information sent to You regarding booking confirmation.
IN NO EVENT SHALL ETO Motors BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES OR FOR ANY DAMAGES WHATSOEVER, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE,
STRICT LIABILITY OR OTHERWISE, EVEN IF ETO Motors HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.
IN ADDITION, AND WITHOUT LIMITING THE FOREGOING, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW,
IN NO EVENT WILL ETO Motors’s AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE USER
TERMS OR THE SERVICES RENDERED HEREUNDER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE, PRODUCT
LIABILITY, OR OTHER THEORY), WARRANTY, OR OTHERWISE, EXCEED THE AMOUNT OF Rs. 1000/- (Rupees One
- If Applicable Law does not permit the exclusion of certain warranties or the limitation or exclusion
of liability, the scope and duration of such warranty exclusions and the extent of the liability of
ETO Motors shall be the minimum permitted under Applicable Law.
13. APPLICATION LICENSE
Subject to Your compliance with these User Terms, ETO Motors grants You a limited, revocable,
non-exclusive, non-transferable and non sub licensable license to download and install a copy of the
Application on a single mobile device that You own or control and to run such copy of the
Application solely for Your own personal use and to use the Site.
You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise
commercially exploit or make available to any third party the Service or Site in any way; (ii)
modify or make derivative works based upon the Service or Application; (iii) create Internet "links"
to the Service or "frame" or "mirror" any Site on any other server or wireless or Internet-based
device; (iv) reverse engineer or access the Site in order to (a) design or build a competitive
product or service, (b) design or build a product using similar ideas, features, functions or
graphics of the Service or Site, or (c) copy any ideas, features, functions or graphics of the
Service or Site, or (v) launch an automated program or script, including, but not limited to, web
spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program
which may make multiple server requests per second, or unduly burdens or hinders the operation
and/or performance of the Service or Site.
You shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of
applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise
unlawful or tortious material, including material harmful to children or violative of third party
privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or
other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the
integrity or performance of the Site, the Application or Service or the data contained therein; or
(v) attempt to gain unauthorized access to the Site, the Application or Service or its related
systems or networks.
ETO Motors will have the right to investigate and prosecute violations of any of the above to the
fullest extent of the law. ETO Motors may involve and cooperate with law enforcement authorities in
prosecuting users who violate these User Terms. You acknowledge that ETO Motors has no obligation to
monitor Your access to or use of the Site, Service or Posted Content, but has the right to do so for
the purpose of operating the Site and Service, to ensure Your compliance with these User Terms, or
to comply with Applicable Law or the order or requirement of a court, administrative agency or other
Governmental body. ETO Motors reserves the right, at any time and without prior notice, to remove or
disable access to any content that ETO Motors, at its sole discretion, considers to be in violation
of these User Terms or otherwise harmful to the Site, the Service or Application.
14. CONTENT POSTED BY CUSTOMERS
ETO Motors may accept posting of any notes, messages, e-mails, photos, drawings, profiles, opinions,
ideas, images, videos, audio files or other materials or information given by you on the Site
("Posted Content") by You. You represent that You have obtained all permissions and consents
required to post the Posted Content and such Posted Content complies with all requirements of the
Posted Content. ETO Motors shall not in any manner be responsible for or endorse the Posted Content.
You agree that when posting Posted Content, You will not:
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory,
infringing, obscene, indecent or unlawful topic, blasphemous, pornographic, libellous,
invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging,
relating or encouraging money laundering or gambling, or otherwise unlawful material or
Upload files that contain software or other material protected by intellectual property laws
(or by rights of privacy or publicity) unless You own or control the rights thereto or have
received all necessary consents.
Upload files that contain viruses, corrupted files, or any other similar software or
programs that may damage the operation of another’s computer.
Advertise or offer to sell or buy any goods or services for any business purpose, unless the
Site specifically allows such messages.
Conduct or forward surveys, contests, pyramid schemes or chain letters.
Download any file posted by another user that You know, or reasonably should know, cannot be
legally distributed in such manner.
Falsify or delete any author attributions, legal or other proper notices or proprietary
designations or labels of the origin or source of software or other material contained in a
file that is uploaded.
Deceive or mislead the addressee about the origin of a messages or communicate any
information which is grossly offensive or menacing in nature.
Restrict or inhibit any other user from using and enjoying the Site.
Violate any code of conduct or other guidelines which may be applicable for any particular
Harvest or otherwise collect information about others, including e-mail addresses, without
Threaten the unity, integrity, defence, security or sovereignty of India, friendly relations
with foreign states, or public order or causes incitement to the commission of any
cognizable offence or prevents investigation of any offence or is insulting any other
- Violate any Applicable Laws or regulations including the Information Technology Act, 2000
and the rules, regulations and guidelines notified thereunder.
15. INTELLECTUAL PROPERTY OWNERSHIP
ETO Motors alone (and its licensors, where applicable) shall own all right, title and interest,
including all related intellectual property rights, in and to the Site, Application and the Service
and any suggestions, ideas, enhancement requests, feedback, recommendations; other information
provided by You or any other party relating to the Site, Application or the Service.
Third party trademarks may appear on this Site/ Application and all rights therein are reserved to
the registered owners of those trademarks. For use of any third party's intellectual property, You
need to get permission directly from the owner of the intellectual property for any use.
These User Terms do not constitute a sale and do not convey to You any rights of ownership in or
related to the Site, the Application or the Service, or any intellectual property rights owned by
ETO Motors. You shall be solely responsible for any violations of any laws and for any infringements
of any intellectual property rights caused by use of the Services or the Site/ Application.
You may use information on the Site purposely made available by ETO Motors for downloading from the
Site, provided that You:
do not remove any proprietary notice language in all copies of such documents and make no
modifications to the information;
use such information only for Your personal, non-commercial informational purpose and do not copy or
post such information on any networked computer or broadcast it in any media; or
do not make any additional representations or warranties relating to such information.
If permitted by ETO Motors, You may establish a hypertext link to the Site, provided that the link does
not state or imply any sponsorship or endorsement of Your site by Us. You must not use on Your site or
in any other manner any ETO Motors trademarks or service marks or any Content belonging to ETO Motors
and appearing on the Site, including any logos or characters, without our express written consent. You
must not frame or otherwise incorporate into another third party website or present in conjunction with
or juxtaposed against such a website any of the content or other materials on the Site without our prior
17. TERM AND TERMINATION OF LICENSE AGREEMENT
Unless terminated in accordance with this Clause 17, the agreement between ETO Motors and You is
perpetual in nature upon downloading the Application and for each Ride booked through the Site.
You are entitled to terminate the agreement at all times by deletion of Your Account, thus disabling
the use by You of the Site. You can close Your Account at any time by following the instructions on
ETO Motors is entitled to terminate the agreement at all times and with immediate effect (by
disabling Your use of the Site and the Service) if You: (a) violate or breach any term of these User
Terms, or (b) in the opinion of ETO Motors, misuse the Application or the Service. ETO Motors is not
obliged to give notice of the termination of the agreement in advance. After termination ETO Motors
will give notice thereof in accordance with these User Terms.
Termination of this agreement will not prejudice accrued rights of either ETO Motors or You.
Clauses 11 (Indemnification), 12 (Liability), 13 (Application License), 14 (Contents posted on Site/
Application), 15 (Intellectual Property Ownership), 17 (Term and Termination), 22 (Notice) and 24
(Applicable Law and Dispute Resolution) and such other provisions which are intended to survive the
termination, shall survive the expiry/termination of these User Terms in accordance with their
18. INVALIDITY OF ONE OR MORE PROVISIONS
The invalidity of any term of these User Terms shall not affect the validity of the other provisions of
these User Terms. If and to the extent that any provision of these User Terms is invalid, or is
unacceptable in the given circumstances, a provision shall apply between the parties instead that is
acceptable considering all the circumstances, taking into account the content and the purpose of these
In the event of any contradiction or inconsistency between this User Terms and any other agreement
executed between You and ETO Motors, the terms of the User Terms shall prevail unless the exception has
been expressly agreed to in writing by making reference to the relevant Clause sought to be modified
under this User Terms.
You agree that ETO Motors is merely an electronic platform to facilitate aggregation of Vehicles and
does not in any manner provide transportation services. ETO Motors does not endorse, advertise,
advise or recommend You to avail the Services of any Driver. ETO Motors also does not guarantee or
provide assurance in respect of the behavior, actions or data of the users posted on the Site.
We do not authorize anyone to make a warranty on Our behalf and You shall not rely on any statement
of warranty as a warranty by Us.
ETO Motors and their representatives, officers, employees, agents and contractors shall not be
liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising
directly or indirectly from Your use or non-use of the Service or the Site, or Your reliance upon
the Service or the information contained upon the Site (whether arising from ETO Motors or any other
person's negligence or otherwise).
This Site, Application and all content on the Site and the Application are provided on an "as is"
basis without warranties of any kind, either express or implied, including without limitation
warranties of title or implied warranties of merchantability or fitness for a particular purpose.
You acknowledge, by Your access of the Site and/or Application, that Your access of the Site and/or
Application and availing of Services is at Your sole risk, that You assume full responsibility for
Your access and use of the Site and/or Application, and that ETO Motors shall not be liable for any
damages of any kind related to Your access and use of this Site and/or Application.
All images, audio, video and text in the Site and/or Application are only for illustrative purposes.
None of the models, actors or products in the images, if any is endorsing the Services in any
manner. Any resemblance of any matter to anybody or anything is purely unintentional and/or
21. MODIFICATION OF THE SERVICE AND USER TERMS
- ETO Motors reserves the right, at its sole discretion, to modify or replace, in part or full, any of
these User Terms, or change, suspend, block, discontinue or restrict your use to all or any feature
of the Service or Application at any time.
ETO Motors shall not be required to notify You of any changes made to these User Terms. The revised
User Terms shall be made available on the Site. You are requested to regularly visit the Site to
view the most current User Terms. You can determine when ETO Motors last modified the User Terms by
referring to the "Last Updated" legend above. It shall be Your responsibility to check these User
Terms periodically for changes. ETO Motors may require You to provide Your consent to the updated
User Terms in a specified manner prior to any further use of the Site and the Services. If no such
separate consent is sought, Your continued use of the Site, following the changes to the User Terms,
will constitute Your acceptance of those changes. Your use of the Site and the Services is subject
to the most current version of the User Terms made available on the Site at the time of such use.
ETO Motors may give notice by means of a general notice on the Service or Application, or by
electronic mail to Your email address or a message on Your registered mobile number, or by written
communication sent by regular mail to Your address on record in ETO Motors’s account information.
You may contact ETO Motors by electronic mail at website or by written communication sent by regular
mail to Our address at 9 th Floor, My Home Hubs, Block 1, Madhapur, Hyderabad-500081.
You shall not assign Your rights under these User Terms without prior written approval of ETO Motors.
ETO Motors can assign its rights under the User Terms to any affiliate.
24. APPLICABLE LAW AND DISPUTE RESOLUTION
These User Terms are subject to the laws of India. Any dispute, claim or controversy arising out of or
relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof
or the use of the Site, the Service or the Application (collectively, "Disputes") the parties shall
attempt to settle the same amicably, through negotiation and consultation at such offices of ETO Motors
as ETO Motors may designate. In the event the dispute is not resolved internally between after at least
30 (thirty) days of negotiation, in good faith, the same shall be subject to binding and final
arbitration in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time
or in case the Arbitration and Conciliation Act, 1996 is no longer in force, as per any law relating to
arbitration in force at the time of such reference. The reference shall be made to a sole arbitrator
mutually appointed by ETO Motors and You. The place of the arbitration shall be Hyderabad, Telangana,
unless otherwise mutually agreed by ETO Motors and You in writing. Subject to the above, any Dispute
will be subject to the exclusive jurisdiction of courts in Hyderabad, India.